Author Archives: Phyllis Ezop

Issues aren’t always clearly black and white. When there’s disagreement about an issue, sometimes both sides can have merit despite their opposing viewpoints. It depends on the situation or on the purpose for which something is used. This is the … Continue reading →

Human intervention needs to be integrated with data analytics. As I’ve written before, the technical skills of a data scientist are not enough. So it’s interesting to see how the data analytics article in the latest issue of Harvard Business … Continue reading →

Disruptive innovation can be a serious threat in today’s era of rapid change. Yet, it’s easy to overreact when potential disruption looms. I’ve blogged previously about the danger of panicked responses to potential disruption, a post I wrote in late … Continue reading →

Not long ago, the Chipotle restaurant chain was highly lauded in the media. As McDonald’s struggled and replaced its CEO, Chipotle was heralded as a chain McDonald’s needed to be more like. But, now the tide has turned. Instead of … Continue reading →

Big Data has been highly hyped. Big Data was touted as an all knowing source, where N=all. This would mean that the number of pieces of information we have is so huge, that there is enough data to know just … Continue reading →